At Frabjous Botanicals, our products are handcrafted in small batches and shared through personal orders and direct inquiries. Because we are not a traditional e-commerce store, shipping is handled personally and with care — always within Canada.

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HOW ORDERS ARE PLACED

Orders are arranged through:

• Direct inquiry (email or contact form)

• Personal communication

• Local events or referrals

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Once your order details are confirmed, you’ll receive a custom invoice that includes product pricing and shipping costs.

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ORDER PREPARATION

Most items are prepared fresh or finished to order to ensure quality, integrity, and shelf life.

Please allow 2–5 business days for order preparation after payment is received, unless otherwise discussed. During seasonal releases or busy periods, timelines may vary — and you’ll always be kept informed.

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SHIPPING AREA

We ship within Canada only.
At this time, we do not ship internationally.

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SHIPPING COSTS

Shipping costs are:

 

• Calculated based on package size, weight, and destination

• Clearly listed on your invoice before payment

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There are no surprise fees — everything is confirmed in advance.

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DELIVERY TIMEFRAMES

Once shipped, delivery typically takes 3–10 business days, depending on your location and the carrier. Delivery times are estimates and may be affected by weather, holidays, or postal service delays.

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TRACKING

Tracking information will be provided when available so you can follow your package on its way to you.

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LOCAL PICKUP

Local pickup may be available by arrangement. If applicable, details will be confirmed directly with you.

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SHIPPING DELAYS

While we strive for timely delivery, Frabjous Botanicals is not responsible for delays caused by postal carriers, weather conditions, or other circumstances beyond our control. If anything seems off, please contact us — we’re here to help.

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DAMAGED OR MISSING ITEMS

If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery so we can assist you promptly.

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QUESTIONS OR ORDERS

For inquiries, orders, or shipping questions, please contact:
Frabjous.botanicals@gmail.com